This policy covers our own service fee only — the fixed amount you pay Submit Application to prepare and check your file.
Government and consulate fees
Visa fees, biometrics fees, courier charges and any other third-party cost are set and collected by the relevant consulate, visa centre or courier, paid directly by you, and are non-refundable by us under any circumstances — we do not hold or control that money.
Before we start work
If you cancel before a consultant has begun reviewing your documents, our fee is refunded in full.
After we start work
Once review has begun, we deduct a reasonable amount for the work already completed and refund the remaining balance.
Once your file has been submitted
Our fee is not refundable once your completed file has been submitted to the consulate or visa centre on your behalf, since the service has been delivered at that point.
If your visa is refused
A refusal is a decision made by the consulate, not by us, and is not on its own grounds for a refund of our fee — our service is preparing and checking a complete file, not deciding its outcome.
How to request a refund
Email hello@submitapplication.co.uk, call +44 20 7946 0812, or message us on WhatsApp with your name and file reference. We acknowledge every request within 2 business days and, where a refund is due, process it to your original payment method within 14 days.