If something about our service falls short, we want to know about it and put it right.
How to raise a complaint
Email hello@submitapplication.co.uk, call +44 20 7946 0812, message us on WhatsApp, or write to our office at The Triangle Centre, Pure Life Building, 399 Uxbridge Road, London UB1 3EJ.
What to include
- Your name and file reference, if you have one.
- Which destination or application the complaint relates to.
- What happened, and what outcome you are looking for.
What happens next
We acknowledge every complaint within 2 business days. A named consultant not involved in the original file reviews what happened, and we respond in writing within 10 business days with our findings and, where appropriate, what we will do about it.
If you are still not satisfied
Ask for your complaint to be escalated to a senior member of the team for a final review.
What we cannot help with
We are a document preparation service, not the decision-maker. We cannot appeal, overturn or otherwise influence a decision made by a consulate, embassy or visa centre — a complaint about that decision itself needs to go to the mission that made it.